Why join us? 

At Greyston, we create thriving communities through the practice and promotion of Open Hiring, which means we provide employment opportunities to people regardless of their background or work history, while offering them the support necessary both to succeed in the workplace and to thrive in the community. With our history as a social justice pioneer, Greyston is recognized as one of the country’s leading social enterprises that provides individuals opportunities for employment. Our philosophy fuels community development and a commitment to human growth and potential. With tremendous interest in socially responsible business and growing awareness of the massive economic dysfunction driven by poverty, recidivism and a lack of job opportunities for people with barriers, Greyston is poised to capitalize on these factors by launching the Center for Open Hiring as a focal point for generating and measuring social innovation impact.  

Under the direction of the Director of Workforce Development, the Project Assistant & Retention Specialist provides organizational workforce development support to the ongoing management and implementation of program efforts designed to provide education, training, job opportunities and job retention to the local community.

Skills & Abilities: 

  • Ability to maintain professional boundaries with clients and coworkers. 
  • Ability to work independently, prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures while providing great customer service to all stakeholders. 
  • Highly developed communication skills both written and verbal. 
  • Unquestionable personal code of ethics, integrity, diversity, trust and ability to handle confidential information with discretion. 
  • Mission-driven; passionate about Greyston’s Social Justice Commitment. 
  • Relationship management skills and experience in fostering a team approach to youth development and creating collaboration among partner organizations. 
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. 
  • Ability to articulate a vision about preparing youth for the future and adults for the workforce –from social, economic, cultural and personal prospective – to partners, funders, and the community. 
  • Highly positive and enthusiastic style capable of motivating others. 
  • Intermediate Microsoft office skills: Microsoft Word, Excel, PowerPoint. 

Job Responsibilities: 

  • Acts as a contact person during the absence of team members, following-up on any emergencies with appropriate in-house staff; and sharing department workload. 
  • Recruits internally and externally and enrolls eligible individuals into the program’s trainings. 
  • Maintain a consistent, persistent outreach process to ensure all successful job placements are being followed up with and fully document progression toward retention of 30, 60, 90 days, one year and beyond. 
  • Cultivate positive, ongoing relationships with graduates while engaging in scheduled daily and weekly outreach to access job satisfaction, performance and sustainability of the job. 
  • Provide consistent coaching to graduates and partner with Job Developer to make referrals for other support services as needed. 
  • Engage graduates who lose their jobs and access job loss reasoning for possible re-engagement. 
  • Collect required documentation and provide graduates with retention incentives. 
  • Enter all required data into Salesforce database and document activities via case notes daily.  
  • Work closely with all stakeholders including the Development team to ensure necessary employment verification documentation is collected from graduates to satisfy funder requirements. 
  • Immediately communicate with Job Developer on potential retention risks with graduates. 
  • Coordinate activities designed to help graduates retain their jobs and develop new skills to advance in their careers. 
  • Work in collaboration with the Job Developer to aid in the achievement of job seeker’s advancement goals. 
  • Work collaboratively with Job Developer to re-engage graduates in job search to attain jobs. 
  • Participate in Client meeting case conference with other Workforce Development staff to obtain employment, raises, promotions, benefits, education, and other retention/advancement data. 
  • Obtain, verify and update demographic and other relevant client eligibility documentation and data. 
  • Facilitate informational session in classes to inform student of retention services and to discuss and mitigate retention risks before they gain employment. 
  • Partner with the Job Developer to achieve and exceed retention goals. 
  • Acknowledge receipt of correspondence and documentation in the absence of Director of Workforce Development or Workforce Development (WD) staff, and draft preliminary versions of correspondence to be signed by the Director or WD staff member. 
  • Assist other team members in preparing and formatting documents as needed. 
  • Maintain an efficient filing system in the department. 
  • Maintain and update a detailed tracking system of electronic client data each week. 
  • Maintain data-integrity. 
  • Generate required internal ad hoc reports and grant reports. 
  • Mails, emails and distributes promotional materials. 
  • Prepare and submits check requests. 
  • Maintain records for petty cash fund. 
  • Maintain and update team’s databases and mailing lists. 

Qualifying experience: 

  • High school diploma required, Bachelor’s degree in Social Work preferred 
  • Valid driver’s license required. 
  • Four year’s experience working with economically disadvantaged adults with multi barriers to employment. 


We offer a competitive salary and excellent benefits package including medical, vision, prescription, dental insurance, company paid life insurance, long-term disability, flex spending, generous paid time off, 401k, commuter benefits and employee assistance program. 

EEO Statement: 

Greyston is committed to creating equitable employment opportunities for all individuals. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.